FM
Faeema M
1 reviews | Active since Jun 2020
08 Jun 2023, 08:40
Useless cards devision
I have spent a half a day at absa lenasia who tried to assist me however we got no way for more then 3 n half hours on the call from 1 department to another they do not know if they are coming or going and my my matter is still not resolved I do not how to sort my issue now because no one in cards devision knows anything they gave numbers after numbers to call even to a point of a collections company that no longer deals with such matter
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
08 Jun 2023, 08:53Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply08 Jun 2023, 08:53
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
08 Jun 2023, 08:54Dear Faeema Moolla
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Absa's reply08 Jun 2023, 08:54
Official
Dear Faeema Moolla
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Absa's replyOfficial
19 Jun 2023, 10:11Dear Faeema Moolla,
Your response is noted. Thank you for your patience whilst we are attending to your matter. Kind regards,Group Customer CareNthabiseng Sibande
Your response is noted. Thank you for your patience whilst we are attending to your matter. Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Absa's reply19 Jun 2023, 10:11
Official
Dear Faeema Moolla,
Your response is noted. Thank you for your patience whilst we are attending to your matter. Kind regards,Group Customer CareNthabiseng Sibande
Your response is noted. Thank you for your patience whilst we are attending to your matter. Kind regards,Group Customer CareNthabiseng Sibande
Best regards,