1 reviews | Active since Oct 2017
Useless Call Centre
For the last 3 days, I have been trying to get hold of someone in their Internet Banking Helpdesk to discuss my concerns related to usage of the ABSA APP and Secure Check 2.0, but every time I phone, they are experiencing high call volumes with wait time of more than 5 minutes, and you just can't get hold of anyone, accept general inquiries, who basically tells you to call back later.... The only time you can actually get hold of someone is at 10pm in the evening, where staff are unable to assist you in an intelligent manner with their last resort of being simply to disconnect your call.
Great service ABSA, I think it is time for a change after 35+ years being your customer....
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Also advise us of the challenges you are experiencing with your APP. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Also advise us of the challenges you are experiencing with your APP. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
The matter needs to be forwarded to our digital department but i am unable to do that without you providing us with your credentials.
Matter needs to be logged on the system.
The matter needs to be forwarded to our digital department but i am unable to do that without you providing us with your credentials.
Matter needs to be logged on the system.