Useless business units within Absa Bank

I app**** for a bond switch from SAHL to Absa Bank and after accepting the quotation, ABSA immediately went and updated my credit information with credit bureau even before the bond is registered. I only found out today when I was trying to apply for a credit card limit increase that according to credit bureau, I got 2 bonds in my name (that of SAHL and Absa), which then affect my affordability. Absa is very much aware that the bond is yet to be registered and even worse, I am yet to sign the papers with their lawyers and they are aware that they are yet to start debiting my Absa account for the bond pending the completion of the switching process but they are the ones questioning my affordability, how pathetic. Absa credit card said that in order to resolve the issue, the consultant must request Absa home loans to furnish them with the letter confirming that the bond is not yet registered and they have not started debiting my account as such but Absa home loans said they could only provide the accepted quotation and not any letter thereto. We then asked the bond registration lawyers tobsend us a confirmation that the bond is yet to be registered (which they did) but Absa card rejectedit and said we the consultant must fill an appeal form which they are yet to respond to. My frustration is that these two business units (Absa credit card and Absa home loans) all belong to Absa bank but their system are not synchronized thereby failing us as customers, I am now even thinking of canceling the bond switching process and consequently cancel all my accounts with them (Absa) and move to another bank.