USELESS BUSINESS RELATIONSHIP MANAGER!!!

I've been waiting 6 months for a an ecommerce merchant ID. When initially app**** they told me it would 3-4 weeks for the application.

It's now 6 months later and I'm nowhere closer than I was in January, all I've been doing is sending document after document which they request with seemingly no progress.

My relationship manager at the Sandton Branch, Mxolisi Nyoni, takes weeks to reply to emails, and the other lady helping me with the application, Johanna, showed me an email trail where she basically had to ask his manager if Mxolisi was on leave because he wasn't responding to her mails.

He says the ecommerce system is new and he doesn't know how to use it.

Last week Thursday I sent him documents he had requested, no reply or acknowledgement of receipt, today is Tuesday and I sent 2 emails yesterday requesting acknowledgement of receipt, still no response.

I don't know how far the process is and if I will even get this Merchant ID.

What a useless 'relationship manager'. I don't know how a large company like Absa can have such an *********** employee as the face of their business interests.

Pathetic.

My onboarding process was worse, when I called him to complain on the delays of my application, he slammed the phone in my ear. When i called back he said he didn't maybe the line was disconnected but i could he was giggling, he clearly slammed the phone in my ear, the bank can even listen to the recording themselves.

I don't know what to do now I've wasted 6 months waiting for this and have lost thousands of rands of business.

I should just went with FNB.