Useless

Absolutely pathetic service. Branch manager Gavin Viljoen is too important to retirn calls. Bank card was lost... visited the branch to replace the card.... spent 3 hours at the branch... when I attempted to use the card it declined. Phoned the prioty banker and she said because I visited the branch without an appontment the card didnt word.... WHAT!!!!! Then I couldnt see her without an appontment... so Saturday 09:00 was booked..... stood in a que of about 30 people.... only to hear that LUCY was also too important to let us know she wasnt coming in...... so the bottom line is ABSA IS USELESS AND TOTALLY ***********...... AND IF THE BRANCH MANAGER CANNOT BE BOTHERED WITH CLIENTS.... IT HAS OBVIOUSLY FILTERED THROUGH TO THE USELESS STAFF........