Useless banking service

Small medium business enterprise business account management at Absa Claremont, account manager Colette November has offered little to no service from the inception of my business account with her. She notoriously does not get back to me as a client and I have to keep following up with her. She has been unable to offer time lines from the date of trying to open the account to applying for a business credit card, one I said I would even pay in to to have the facility against for ease of banking. Colette offers no personable service and only emails acting like nothing is wrong and takes the upper hand, yet in fact offers nothing whatsoever. This is undoubtedly the worst banking service I have experienced.