CP
Corne P

1 reviews | Active since Aug 2013

27 Nov 2017, 15:18

USELESS BANKING PLATFORM

I have complained about this many times before and yet there is no resolve to the issue. Your credit card services are absolutely pathetic. Once again your platforms do not actively update your transactions which in return does not reflect an accurate balance on my account. I then make purchases according to the available balance and a few days later you phone me to say I have gone over the limit. And even then when I make a payment your platform still does not update the balance. FIX THIS ISSUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM SICK AND TIRED OF ARROGANT STAFF PHONING YOU ABOUT AN ISSUE THAT ABSA CANNOT RESOLVE AND ALL THEY CARE ABOUT IS THE MONEY THAT YOU "OWE" THEM. FIX YOUR **** AND THIS WOULD NOT NEED TO HAPPEN!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Absa
Absa's reply28 Nov 2017, 13:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,