useless bank with useless consultants i have ever dealt with

can absa please provide me with a confirmation of payment that shows Reference number used for the payment to dstv OR JUST REVERSE THE PAYMENT i have been struggling to get it since the 2nd of February been to the branch contacted the call centre even hello Peter nothing is materialising ,pay u has provided me with a confirmation but with absa they say it is impossible tfor me to get a confirmation maybe they need to reverse my money because dealing with them its a nightmare made a payment on the 01 of February of R294.32 via payu, dstv cant allocate the money because they need confirmation of payment from absa which they are refusing to give me which they claim they are unable to track the payment because it was not done via absa bank which I even have a bank statement from absa showing the transaction what kind of service is this, I have never experienced such a poor service from any bank in south Africa my complaint reference number was ********** THIS MATTER NEEDS TO BE SORTED INSTEAD OF SENDING ME FROM PILLAR TO POST.