GB
Gerrit B

1 reviews | Active since Apr 2014

16 Jan 2017, 17:52

Useless bank support

<p>Good day. Iam the Chairperson for Area D Primary schools Athletics. We have an account at ABSA for the past 5 years. Our account has been locked without any notifcation by ABSA due to FICA problems. This has happened now various times, Each time I phoned our personal banker at the Vanderbijlpark branch (Alleta Mareletse) I was informed that our account has been rectified. Only to find out that it had been blocked again. I was however on Friday 13 January at our branch to find what has happened to the account, after it was blocked again. I was told that the account would be unlocked by Head office as the local branch couldnt do this anymore. I waited for nearly an hour for this unlocking to be done, (which was only done so by Monday morning 10:00. Later today when i tried to log-on to our internet banking, I was declined , after phoning support services, I was informed that we were not registered for internet banking. I amhighly upset about the manner in which ABSA conducts business with it's clients. </p>

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Replies (1)
Absa
Absa's reply17 Jan 2017, 10:15
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,