Useless bank, stupid technology, just doesn’t care.

So an online transaction I was unsure of and want to check with the call centre if it went through. Simple? Not really. They use a verification gadget that clearly doesn’t work. They then asked me ‘verification questions’ which I failed. I made a careful note and I answered correctly. So their info on me is incorrect. Then Nyiko escalated it to a manager, Palesa, who promised a call back quickly. That never came. Now my card is blocked and I have back to back meetings for the next few days. Don’t have hours trying to deal with a useless, careless bank!