Useless Bank

I am truly disappointed at ABSA. I have been banking with your brand for 15 years , I never experienced such bad service before.

On the 24/09/2021 I loged a ***** complaint and mentioned that unauthorised fees for an online tool was taken off my account. The tele agent who assisted me read me a reference number and said I should use the ref when the investigator calls me. No e-mail communication or anything was sent to me confirming that my case has been opened. I even called ABSA ***** line again and read them my case number, I was told to wait till they call me back. I was also told it takes 3-5 days for the investigation department to assist ***** cases. However already the 02/09/2021 and there's been no communication.

This is Honestly pathetic customer service! I am stillt sitting with a blocked credit card and no feedback or communication from this useless bank!