Useless bank can't even get the basics right, i.e. to answer emails and the phone.

Have a fully paid up loan for a plot and want to apply for a small building loan. Impossible. Ages holding on to get correct place, which is apparently Papi Motloung at *** and ***ca. Keep on sending the documents, get read receipts and then endless emails that include "send the documents". Easy to solve by a phone call? Called the number above and timed the call. 50 minutes, no answer, just endless music and voice promising the call will be answered. 50 minutes! Useless bank.