GH
Gavin H
1 reviews | Active since May 2017
14 Aug 2020, 14:07
Useless bank
I have been a client of ABSA for years and after sales service is really unacceptable. You stand in queues for so long. I made a payment arrangement but they still took all my money. Debit orders go off that is unauthorised. I am opening an FNB account , they have better service by far. With ABSA you always have to go the the branch to sort anything out. Nothing can be solved online, or wait weeks for refunds. But they are easy to take your money, but when you need help , it's always go to the branch. And stand and wait forever to be assisted.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Aug 2020, 15:32Dear Gavin Hillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Aug 2020, 15:32
Official
Dear Gavin Hillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
GH
Gavin H's updateReviewer Update
14 Aug 2020, 18:41Good Day Rezona,
I do appreciate your reply,
I already sorted the problem out today by going to the branch again and took me 2 hours to solve it. I just had enough.
Thank you
I do appreciate your reply,
I already sorted the problem out today by going to the branch again and took me 2 hours to solve it. I just had enough.
Thank you
GH
Gavin H's update14 Aug 2020, 18:41
Reviewer Update
Good Day Rezona,
I do appreciate your reply,
I already sorted the problem out today by going to the branch again and took me 2 hours to solve it. I just had enough.
Thank you
I do appreciate your reply,
I already sorted the problem out today by going to the branch again and took me 2 hours to solve it. I just had enough.
Thank you
Absa's replyOfficial
17 Aug 2020, 12:34Dear Gavin Hillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Aug 2020, 12:34
Official
Dear Gavin Hillier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care