TS
Thabo S
1 reviews | Active since Mar 2021
25 Mar 2021, 17:28
Useless Bank
I'm overseas and I'm told that I need to go to a branch or give someone power of attorney in order to activate my internet banking. When I deposited that money, they were never concerned about where I deposited the money from but now that I need my money I must jump through hoops. They won't give me access to my own money but they'll give it to someone else as long as I give that person permission. What kind of nonsense logic is that? If you looking for a bank, stay away from this useless bank. I'm going to give someone power of attorney and then withdraw all my money and close all the accounts I have with them.
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Replies (1)Absa's replyOfficial
26 Mar 2021, 08:35Dear Thabo Sibiya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Mar 2021, 08:35
Official
Dear Thabo Sibiya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
