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Pontsho M
1 reviews | Active since Mar 2021
29 Mar 2021, 15:46
Useless Bank and they don't take care of their customers
Daphne Le Grange promised to get back to me after I complained right here at Hello Peter and he never did. He promised to get back to me by the 23rd of March 2021, so on the 25th I tried calling the number he provided on the email he sent me on the 18th March 2021 but he didn't pick up the call. I sent him an email on the email he provided me on the same email he provided the contact number and he never responded to my email. What a way to treat a customer that had been with them for 12 years now.
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Absa's replyOfficial
30 Mar 2021, 15:06Dear Pontsho,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for any inconvenience caused.
Your complaint reference number is C-**********0. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours
Your complaint reference number is C-**********0. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours
Kind Regards
Daphne Le Grange
Group Customer Care
Absa's reply30 Mar 2021, 15:06
Official
Dear Pontsho,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for any inconvenience caused.
Your complaint reference number is C-**********0. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours
Your complaint reference number is C-**********0. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours
Kind Regards
Daphne Le Grange
Group Customer Care