Useless bank

I went to ABSA Standerton branch to open a deceased estate account on the 24/11, after sitting for over an hour I was advised the system has been given them errors since last week and looks like IT has not resolved the issue to date and I should go home and wait for the branch to call once the issue is resolved and one client was sent away last week for the same issue.

This is totally unacceptable. When I initially came to withdraw the funds in my Father's account in June ,I was told to bring just the letter of authority and now I am told I must pay R500 to open an account that I am going to close immediately after the funds are transferred to it. It's makes no sense to pay so much for an account that will be used just once. My Father's account has been incurring bank charges since June, has the bank not made money from that alone.

Why am I not allowed to draw the money with the required documents and close my Fathers existing accounts with you.