1 reviews | Active since May 2016

17 Jan 2019, 09:06

Useless as Always

Seriously !!!!

Why must I wait a week to get a response to my request for an overdraft increase ?

I went online last Thursday and requested an overdraft increase yet I am still waiting....I sent an email enquiry on Monday and was told that a consultant would phone me yet still nothing.

This must be sorted out today or I am closing my accounts.....and that is not a threat, it is a promise.

0
Replies (2)
Absa
Absa's reply17 Jan 2019, 14:16
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply18 Jan 2019, 05:20
Official
 Good day Mr Simpson ,  I am Vanessa Crowe and I note that there is a pending Facebook case logged and is being addressed. The reference number being ***. 

 Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd 

Best regards,