1 reviews | Active since Jul 2016

26 Apr 2019, 13:25

USELESS AND THEY HAVE I DO NOT CARE ATTITUDE LIKE SOMEONE CALLED SMANGA WORKING FOR ABSA AT JABULANI MALL

I WOULD LIKE TO HELP OTHERS TO MAKE INFORMED DECISIONS WHEN IT COMES TO CHOOSING A BANK . ABSA IS ONE OF THE WORST LIKE STANDARD BANK WHEN IT COMES TO CUSTOMER SERVICE. THE BRANCH IN JABULANI MALL FOR ABSA IS NOT EVEN EQUIPPED WITH ANYONE TO HELP CUSTOMERS TO DEPOSIT CASH INTO ATM MACHINES, WHAT HAPPENS IS YOU COULD BUMP INTO SOMEONE LIKE SMANGA WHO WOULD NOT EVEN SHOW ANY APPRECIATION TO YOU AS A CUSTOME WHO IS BRINGING INTO THE BANK SO HE COULD GET PAID AT THE END OF EACH MONTH.I WAS VERY FRUSTRATED.ANGERED AND INFURIATED THIS MORNING AT ABOUT 11H00 WHEN THIS PERSON CALLED SMANGA DID NOT EVEN SAY ANYTHING WHEN I ASKED HIM FOR SOME HELP TO DEPOSIT MONEY INTO THE ATM MACHINE. IT DOES NOT SHOW ANY RESPECT,VALUE AND GOOD CUSTOMER CARE WHEN SOMEBODY JUST IGNORES YOU WHEN YOU SHOW THEM RESPECT BY GREETING THEM. IT IS A SIGN OF LACK OF RESPECT WHEN SOMEBODY [CUSTOMER GREETS YOU AND ASKS FOR HELP] AND YOU DO NOT EVEN SAY ANYTHING. SOMEBODY CALLED SMANGA AT JABULANI ABSA REALLY AND SERIOUSLY NEEDS SOME THOROUGH CUSTOMER SERVICE TRAINING SO HECAN RESPECT, APPRECIATE AND BE HELPFUL TO CUSTOMERS.POTENTIAL CUSTOMERS CONTEMPLATNG ON WHICH BANK TO CHOOSE SHOULD BE ADVISED TO RATHER GO TO FIRST NATIONAL BANK [FNB] WHERE THERE WILL ALWAYS BE SOMEONE TO HELP YOU WITH ANYTHING INCLUDING OF COURSE THE ATM MACHINES IF YOU WANT TO DEPOSIT MONEY . THEY SHOULD RATHER CHOOSE A BANK THAT WILL NOT MAKE YOU ANGRY AND FRUSTRATED. ABSA AT JABULANI MALL WILL SURELY MAKE YOU ANGRY THROUGH SOMEONE CALLED SMANGA AND I REALLY RESPECT ONE LADY HELPING CUSTOMERS AT THE ATM MACHINES AT FIRST NATIONAL BANK [JABULANE MALL] TODAY AT ABOUT 11H15, I SHOULD HAVE TAKEN HER NAME

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Replies (1)
Absa
Absa's reply26 Apr 2019, 14:56
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd