Useless and Pathetic Consultants

This bank doesn't even deserve the one star I have rated for. I have never been so frustrated with a bank like this one. Last year May, my dad passed away and he had his accounts with Absa. He had an Absa policy of which the monies were paid in his account irrespective of us nominating my brother as an executor. July 2023 we approach Absa to renounce the estate. The process was started and of which we opted to use our own attorneys. So the process started and the last time we went to the bank, we were told to open a late estate account. So according to the bank the account was opened however when we wanted to make the payment, the account has been flagged for FICA as there are outstanding documents till today we dont know which are those. The strangest thing out of all of this is that only one person by the name of Rienie Madonsela can be able to access our account. We have tried numerous times to get hold of this person till today. We went to your Rosebank branch and we were told she is not working from that branch. We were told she is based at Randburg, we even wanted to go to Randburg but we were told that she is not based there full time. A year later and nothing has been resolved on this. I mean its absolutely ridiculous and pathetic that we have to run after one person who doesn't do their job. There is money that was paid into my dad's account which we don't have access to because this process is now stagnant. This Rienie Madonsela is nowhere to be found yet ABSA wants to tell me that she is the only person in your estate department. We have gotten nothing but grief out of all of this. When the bank called her the other time, she said she will call us back and she never did. I need this attended to urgently. This is absolutely nonsense and it stops here and right now. So we have to beg your employees to do their job.