USELESS AND *********** CONSULTANTS!!!

I need a manager of someone in charge to assist me. I went into an ABSA branch in Goldman street Florida, JHB a few months ago to open an account. I downloaded the app and they said everything was activated. I explained to them that I will be working overseas on a cruise ship. When I got overseas and tried to use my app I couldnt do anything on it, it keeps on giving me an error of 'limits'. I cannot do anything on my app and I cant add beneficiaries, this morning I called the bank from Miami to ask them to assist me with adding beneficiaries and sorting out my app and they told me that I have to go to a branch! What utter ******* is this, I am working in Miami on a cruise ship! The consultant said there is nothing they can do I have to go into a branch. I need to know what *********** people you have working for you, how on earth is not possible to help YOUR client who is not in the country to sort this out! I am beyond frustrated and the lack of empathy and assistance I received. Is ABSA so far behind in technology that they cannot assist a client who is not in the country!!!!! How do you even retain clients with this lack of business ethic! How is possible in this day and age not to be able to verify my information telephonically! DO YOU KNOW HOW DIFFICULT AND EXPENSIVE IT IS TO CALL FROM A CRUISE SHIP OVERSEAS! With COVID happening how are you still encouraging people to go into the branch! I need this sorted out ASAP! Who do I speak to!