Useless and expensive service

I have been trying to call the Absa call centre the whole morning. Each time I listened to music and we are busy for more than 25 min each time. No answer. The best part is you use the same number to call them 15min later and you get a voice note that says the number is non existing and is not available right now. I phone my local Absa bank wanting a bank statement and they want R85 for one month. That is insanity. So I want to close my bank account and transfer my homeloan to bank that does not wantbto rob you.