Useless, absolutely no customer service

I have made a payment to my credit card on 24/3/23 to the amount of R10000.00 however I used an incorrect reference. The payment was therefore not allocated. I went to The Grove and explained the above. The lady at customer service said I must go the FNB from which bank I made the payment to trace the history. The more I told her the payment went to ABSA credit card account with an incorrect reference. She informed me that she could not help me. THIS is the kind of service ABSA provide. I then went to FNB, needless to say the problem is with ABSA as the payment was received at ABSA. On May 10 i send a letter to missing payment and once again explained the above and also informed them that I for some time now don't receive any statements. On May 11 Lizemarie Lotriet responded and informed me that the payment have been allocated to may account I was also informed that a full statement will be send to me. On May 18 I followed up the statement issue with same person. I then received an email from Elizabeth Mlangeni informing me that a statement take 7-10 business days. THIS is the kind of service ABSA provide. It is now 19 business days later and I am still waiting for a statement.