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Shane M

1 reviews | Active since Feb 2020

11 Feb 2020, 13:25

Useless ABSA vehicle finance

I paid my offroad bike off around 2011 and After numerous emails without any response to ABSA vehicle finance, they still have not completed the change of ownership. Why must I pay for roadworthy of a bike that I do not own. SERVICE IS PATHETIC!

0
Replies (9)
Absa
Absa's reply11 Feb 2020, 14:33
Official
Dear Shane Mundy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care
SM
Shane M's update12 Feb 2020, 10:49
Reviewer Update
Dear Rezona Louw,

Please advise as to where the response was directed. I cannot find a single email a missed call.

Thanks and Regards
Shane
Absa
Absa's reply12 Feb 2020, 12:36
Official
Dear Shane Mundy Thank you for your posting.

Kindly refer to our email sent to your personal email address yesterday. 

We requested your account or ID number to ensure effective investigation and feedback.

Kind regards,Rezona Louw Group Customer Care
SM
Shane M's update14 Feb 2020, 11:58
Reviewer Update
Dear Rezona,

Please advise if you have received my response to this email.

Regards
Shane M

Absa
Absa's reply14 Feb 2020, 13:36
Official
Dear Shane.

We hereby confirm receipt of your email.

Kind regards,Rezona Louw Group Customer Care
SM
Shane M's update30 Jul 2020, 16:13
Reviewer Update
Dear Rezona,
So this is now just over 5 months later and this is still not resolved. To the point I am not getting any response from anyone now.
What must I do!
Regards
Shane M
Absa
Absa's reply31 Jul 2020, 07:51
Official
Dear Shane Mundy Thank you for your posting.

Kindly refer to our email sent to your personal email address yesterday. 

Kind regards,Rezona Louw Group Customer Care
SM
Shane M's update08 Sept 2020, 14:15
Reviewer Update
Dear Rezona,

Now you advise, I am getting no reponse via email from yourself and Wesley whom was supposed to assist.

Regards
ShaneM
Absa
Absa's reply11 Sept 2020, 13:03
Official
Dear Shane Mundy Thank you for your posting.

Kindly refer to our email sent to your personal email address. 

Kind regards,Rezona Louw Group Customer Care