Useless Absa Tokai service

I needed foreign currency. Calling absa Tokai is useless as no one answers the phones. So I had to go in to arrange for the currency. They had none of the currency I required and they ordered the currency... This was 3 weeks ago. They did not process my request, as I had all the supporting documents. No calls, and I have been waiting for absa. I called this morning at 0830 and oh, oh wow, miraculously the money had just arrived... So absa cannot process the request as I did not have my passport.... Can't assist me now and I can present my passport later.. No... We just can't... For all my Rica and validation as a client and this useless treatment... Happy to say. FNB is sorting the problem out. Although I am not an FNB client, they making all arrangements to get the money for me in the denominations I want. They have called me twice already and catered for all my needs thus far. Really still asking myself why I do business with useless incompetence in absa Tokai. Business is business and all banks have requirements but when you have incompetence that don't want to help you like absa.. .. Just remember, I am but one of many that pay your salaries... I'm certainly going to look elsewhere to start banking.