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asanda D

1 reviews | Active since Mar 2015

25 Jul 2016, 19:13

useless Absa online application service

<p>It's sad that my favourite bank is always giving me reason to complain. The only way to get through to Absa service is through complaining. I app**** for a personal loan online last week on the 14th of July, sent docs and spoke to a consultant by the name of Joy who couldn't even tell me what their turn around time is. I have not heard a thing till today. </p> <p>I can always go to any bank for this personal loan but I chose to come to Absa first, & then what do I get. I am very disappointed with Absa and I feel it is time I looked for a new favourite financial institution really. </p>

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Replies (1)
Absa
Absa's reply26 Jul 2016, 11:59
Official

Dear Asanda


Thank you for bringing this matter to our attention.

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd