Useless Absa legal department and Actionline

About a month ago I went to Absa looking for a loan. Because I was once on debt review the consultant suggested that we call the Absa legal department so that they can update my credit profile. The legal department then requested for the documentation we emailed it while they were still on the phone and the lady on the other side said it will take 5working days to do the whole thing. A week and a half later I emailed the loan consultant to see if there's no reply from the legal department and they had not come back to her or me for that matter. I still waited for another week still nothing was done. Then last week I decided to send an email to Absa's Action line hoping for assistance and they got back to me stating that they will investigate the matter and that they will update me every 1 to 2 days. The last time I was given an update was the 1 December. This whole week T. Hadebe or anyone else in the department has not given me any update. Absa Legal department is useless and I thought that taking it to their action line something will be done and nothing. It's now a whole month since I've been waiting for help.