ZM
Zibele M
1 reviews | Active since Oct 2024
04 May 2025, 12:27
Useless ABSA investigation
I had calls saying I have loan at ABSA I did follow up on that only to find the is a cheque account in my name at ABSA with account number *** that the loan was deposited to the loan account is *** and I opened investigation buy SAPS and ABSA closed the cheque account the problem now is that they don't close the loan account that was deposited to the cheque account and I can not get my car loan now because of ABSA
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Absa's replyOfficial
05 May 2025, 09:33Dear Zibele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 May 2025, 09:33
Official
Dear Zibele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,