USELESS ABSA INSURANCE

I'm very disappointed with the atrocious service I've been getting from ABSA. I got retrenched this year around late February / early March and I had a loan with them so I had been paying the loan installments on a monthly basis. I then lodged a claim on the 07/03/2020 with their insurance and it's still ongoing in July! Upon lodging my claim, ABSA was aware that I am now unemployed yet they continued to deduct money for the past 4 months now, including the money for the insurance that isn't giving me any joy right now. A claim that should've taken a maximum of 15 working days has dragged on for 4 months and I haven't recieved any response from them (whether it has been approved or declined). At this point, no TCF has been app**** whatsoever. I've been severly prejudiced by ABSA as I am currently unemployed but I have to keep on following up with them, spend airtime and keep on being taken from pillar to post. For the 4 months that they have taken, they're still deducting money from my account knowing that I am UNEMPLOYED and have no source of income. The horrible has been HORRIBLE to say the least. Even when I do follow up, stories are made up. They first claimed that they couldn't get hold of me and now they're claiming that they can't get hold of the owner of the company. ABSA is very quick to offer services that they can't fulfil at the end of the day. I have had enough of their nonsense and paying for useless insurance that's not assisting me with anything. I can't even afford to pay for the installments that they're still deducting 4 months after my retrenchment.