Useless ABSA insurance

I have homeowners insurance with ABSA. It is always a nightmare to deal with ABSA, but their call centre sets new records in uselessness.

4 days ago I had a burst geyser. I phoned them (so far R85 in airtime alone) and reported the issue. I have comp**** with everything they asked for... plumber's report, photos, geyser serial number, etc. The following day they sent their plumber (Lefa is his name) who obviously did not want the job.

So far I have one automated return email saying they will be contacting me shortly but after 4 days that has not happened. Every time I phone it takes on average 9 minutes of listening to many messages saying best to send an email - but they don't respond to emails - before speaking to someone who speaks english so fast I can't understand them. This is followed by a number of requests to put it in an email. Which I do, but they don't respond!

What a waste of time!