Useless Absa insurance

I lodged a claim for faulty gyser with Absa (my bank and insurer) on 01 June 2018 08h00 (24458). From then to date, 6 days later they have sent 3 contractor to come asses, all have confirmed it needs replacement. From then i have had all sort of lies and promise and still not replaced. They even asked me to open the gates as the contractor is 5 min away to no avail 3 times.

What worse is that i ascalated the problem to management and they also just lie more than the call center agents. I have written them 2 email to complaint as per contact provided on their website. And they just read and ignore. It is really phathetic to receive such service from such big corporation.

Other banks have relationship managers to avoid such frastrations. Absa has none.

This is my second such experience and I can conclude Absa service sucks.