Useless ABSA deceased Estate Department.

ABSA Deceased Estate. This department of ABSA is absolutely useless. We registered a deceased estate in 2022 - to date the process has not been finalised. The last time I got hold of the call centre was on 5 February 2024, calling since then, the voice just states the call centre is busy and it would take more than 5min for a call to be answered, however, holding for more than 20min at a time and still no answer. How is it possible for this department to take more than 15 months to close two bank accounts and transfer funds into the deceased estate bank account.