USELESS ABSA

In July 2021 I sent an email to ABSA requesting that they notify me what is needed for me to close my cheque account. I received an almost immediate auto reply with a reference C-***4.

To date, 19 September 2021, nobody from ABSA has taken the time to communicate with me.

They have been deducting banking fees from my cheque account which no longer has an overdraft and taken the account into overdraft which I expect them to replace it all back.

So now, what do I need to do to close my cheque account with ABSA since I cannot go into the bank and they cannot reach me by phone. They can communicate with me via email which they have.

I am overseas indefinitely and therefore my South African number is not operational