Useless Absa customer service

Absa has mentioned that they will get back to me regarding the suspected ***** status on my account almost a month ago and still nothing. I am unable to use their products because of this status. I am very close to just closing all my accounts and moving to another bank at this rate because it seems like they don't resolve any issues. The suspected ***** is because car dealerships did applications on my behalf which still reflect as pending. Due to this I am now unable to get additional credit or other products. I will just take my business elsewhere which is very unfortunate as I have been banking with Absa for 14 years