Useless ABSA

As a client of absa for many years I am so dissatisfied in their service, its actually disgusting. I have been in contact with them regarding this covid-19 pandemic and before SA lockdown has started, made payment arrangements before hand and only to be told my restructuring of my debit order will add another 3years to my repayment term. I then phoned in and requested that they help me to rather do the payment holiday option that will be more beneficial, I was told that they can not change the system. When requested to speak to a manager that does have the authority to help me, she was on lunch and then in a meeting, which is lasting 5 days now. I've sent numerous emails with no response, holding on for an operator for 15min, with no response whatsoever. Only to find out that there has been money debited from my account without any authorisation, I need to send an email to cancel that. I want to make payment arrangements as currently the money I have needs to buy food and help me survive during this pandemic, but I get no help from them at all. Absolutely useless to say the least.