Useless Absa

Yesterday I went to Absa to open an account for a person whom I have been appointed for as Curator Bonis. Sorry, no one to help - the only that could be of assistance was sick. Make an appointment for 14h00 today. Arrive 10 minutes early and after I paid R7 for parking, I had to hear that my appointment was for 12h00. It was impossible because I already made an appointment for 12h00 today on Monday the 4th of January. When I asked why did they not phone me when I did not pitched up at 12h00 (my mobile phone was asked for yesterday) - no response! Also now alternative offered. How useless can some really be?