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Adriaan D
1 reviews | Active since Mar 2019
29 May 2020, 14:09
useless absa
I try to phone Absa to help me do a payment for discovery medical scheme, but somehow you have to hold on for 20 to 30 minutes before somebody answer the call and if you ask them to help they keep putting you to some other department until the phone is drop. This bank is useless, except for them to keep charge you for every little thing they do for you.
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Absa's replyOfficial
29 May 2020, 15:18Dear Elsie Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply29 May 2020, 15:18
Official
Dear Elsie Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care