FW
Felicia W

1 reviews | Active since Jun 2022

03 Jun 2022, 10:44

USELESS

ABSA is no longer worth my time. I've been trying to close both my ABSA accounts since February 2022. Every month I get a message saying that the can't deduct my bank fees and every month I call them to close he account. "Someone will call you within the next 7 working days" THEN NO ONE EVER CALLS ME BACK, plus they can never provide me with a ref number. This is so rude and shows they have no interest in actually helping their clients. I'm closing these accounts due to their banking costs being too high and my financials that cannot support it. But now I WANT NOTHING TO DO WITH ABSA.

Oh to put the cherry on the cake, this morning I got a call from ABSA about "Applying for an overdraft" Which wasn't what I wanted sorted. When I explained the above to the caller she hung up leaving me, once again with no answers and furious.

0
Replies (1)
Absa
Absa's reply03 Jun 2022, 11:11
Official
Dear Felicia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayGroup Customer Care