LN
Luwela N

1 reviews | Active since Jul 2018

11 May 2019, 13:20

Useless

My cards stopped authorizing all my digital payments and I found myself stranded at the airport unable to request cabs. I have called every single call center been to the branch and no one seems to be interested in resolving my issue. All they keep saying is that “there is nothing wrong with the cards” when there clearly is because the ****** cards are not working. When asking how to escalate this issue, j was again directed to a call center and there consultant who helped me told me to go on hellopeter as opposed to helping to get someone on the business to help with my problem. Firstly, it’s unacceptable to repeatedly tell me that my cards are working when they are not and it’s even more disrespectful to tell me that the only way the business will attend to my issue is if I report it to hellopeter. And I have no doubt that this is a systems problem and not the consultant. Is no one interested in solving my case? This is absolute nonsense.

0
Replies (1)
Absa
Absa's reply13 May 2019, 14:17
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 

Best regards,