Useless

1. I have always been able to open my old bank statements with Striata Reader, which was installed by their request. All of a sudden, they have changed the system some time in the last 10 days without any notice. I urgently need to do so, and am on holiday in Australia. After sending them an email stating that I need help urgently, all I got was an automated reply. In this email they provide a number that can be called from abroad, but this number does not work. 2. I need to add a beneficiary to my international beneficiary list. In order to do this, they require the beneficiary's street address. After several attempts, they say that the address is incorrect, which it is not. This is also urgent. The same unusable number is given for assistance from abroad. I cannot give ABSA any rating, because it is the most useless organisation to deal with.