SO
Sunet O
1 reviews | Active since Oct 2009
21 Jan 2026, 08:20
USELESS!
Useless! Only word that comes to mind. This morning, like every month for the past few years, I checked and my vehicle finance was deducted. Now I receive an SMS to say I have not paid, and that it is now overdue and urgent. What NONSENSE!!!!!!!!!! I then have an option to select 1 to pay (obviously not selecting) or 2 to speak to an agent. The call back was done in an instant, a ROBOT! And then the call drops!!??????? FIX YOUR SYSTEM And let us speak to humans.
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Absa's replyOfficial
21 Jan 2026, 11:41Dear Sunet Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
Absa's reply21 Jan 2026, 11:41
Official
Dear Sunet Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe