KR
Kyle R
1 reviews | Active since Dec 2020
14 May 2021, 18:38
Useless
Absolutely disgusted with the service from ABSA. 4 months after my fathers death they are dragging their feet and not assisting us with his estate. We have had no proper guidance throughout the whole process. Policy schedules have blatantly been hidden from us. Documents have still not been sent to the high court after 4 months. You would think these people would understand that losing someone is difficult as it and now we have to deal with *********** staff as well.
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Replies (1)Absa's replyOfficial
17 May 2021, 09:48Dear Kyle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply17 May 2021, 09:48
Official
Dear Kyle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
