Useful Assistance

I am extremely disappointed by the service i received from the bank this morning. I called in to report ***** on my account because in my mind if i have revoked your authority to debit my account that is exactly what it is only to be told by the service agent at Absa , my trusted bank that he cant help me , I need to change my bank account. Firstly , the company ********ly debiting my account , these transactions need to be reversed and this company flagged. Reading all the posts I know for a fact I am not the only one with this complain. My friend who had the same scenario and banks with FNB was helped immediately , with the reversal of all the debits and they listed the company in question "Moimooi" as *****ulant. Why is it my bank cannot do the same? Secondly , how can you tell me to change my bank account number? It is not as simple as you make it sound , I have debits that go off. Rather than to assist me telephonically or offer advice that is meaningful , you shrug me off with a statement like that? Can somebody please assist me in this regard , please?