Usedless Absa

I just had the worse customer service ever. Made an accidental payment into a cancelled credit card and tried to reverse it. Firstly bank consultant tells me she can't help me i need to email credit card division. When i said thats not an option she quickly gets them on the phone. Im thrown from one department to the next and evetually they hang up on me. This is in the bank. Again she gets them on the phone and no-one can see where the money is even though it shows on my app in the credit card. Now i have to wait 24 hours and call them again before they can do anything.