Urgently Review the Gadget Shop business account status

I am writing to formally raise a concern regarding a potentially *****ulent business account held with Absa Bank, associated with a company trading under the name 'The Gadget Shop SA'. Numerous individuals, including myself, have made purchases through this company’s website by transferring funds directly into the Absa account listed on their platform. However, after payment, customers receive no communication or delivery of goods. Attempts to contact the company go unanswered. Only when trying to contact the company again, did I find out the company closed a few years ago. My bank, FNB, attempted to recover the funds on my behalf, but unfortunately, their efforts were unsuccessful. I have also come across multiple complaints on social media platforms and consumer review sites such as HelloPeter, indicating that many others have experienced the same issue. Given the complaints and refund attempts, I am deeply concerned that this account remains active and continues to receive funds from unsuspecting customers. This raises several important questions: • Why has this account not been flagged or suspended pending investigation? • What criteria or evidence does Absa require to take action against such an account? • What steps is Absa taking to protect consumers from further financial loss? I respectfully urge Absa to investigate this matter urgently. Please review the complaints submitted via HelloPeter, analyze reversal requests linked to this account, and assess the growing number of reports on social media. It is imperative that appropriate action is taken to prevent further harm to consumers - my money is gone, but lets try to prevent other peoples money from being taken. Thank you for your attention to this matter.