Urgent response

Item: Absa
Rating: 1
Author: Lebogang M

Went 3 times during my lunch hour without getting any assistance just to activate a bank card. I opened an account online delivered the card without no pin and card activation went to the Eastgate mall branch 3 times but left without getting assistance... The stuff chat and laugh while we wait.. How can one get assistance with such *********** customer service

Helpful (0)

Replies (2)

Absa's replyOfficial

04 Feb 2025, 13:32

Dear Leboganag, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management

Absa's reply04 Feb 2025, 13:32

Official

Absa's replyOfficial

04 Feb 2025, 13:49

Dear Lebogang, Case reference number C-***0.

We do acknowledge your complaint and apologise for any inconvenience caused.

Please forward me your ID or Account number to log an official complaint and investigate further. RegardsGodfrey NdouAbsa Bank Group Customer Care

Absa's reply04 Feb 2025, 13:49

Official