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Poobalan P

1 reviews | Active since May 2013

25 Jan 2022, 10:50

Urgent Response

Dear ABSA, I am trying to solve an urgent matter and unfortunately telephone calls don't work as no one can trace the amount that I am paying you every month.

This is the reply from the email I sent on the 18 January 2022 C-***0 Urgent Query on Bond Account - ID no *** 081 ref:_00D1r1GluM._5005q3SI8G:ref

0
Replies (13)
Absa
Absa's reply25 Jan 2022, 15:14
Official
Dear Poobalan Pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
PP
Poobalan P's update25 Jan 2022, 21:20
Reviewer Update
Dear Rezona,

I hope so as its been a week an no response from ABSA. Surely you know where my funds are being used.

Thank You
Absa
Absa's reply26 Jan 2022, 11:27
Official
Dear Poobalan Pillay Thank you for your posting.

We will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
PP
Poobalan P's update28 Jan 2022, 11:57
Reviewer Update
As per mail sentHello Rezona, Thank you. Please see attached distribution that I have, ABSA has not given us any other details which makes it hard to trace. Regards, Mr P Pillay
Absa
Absa's reply28 Jan 2022, 14:03
Official
Dear Poobalan Pillay Thank you for your posting.

We have received the information and will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
PP
Poobalan P's update31 Jan 2022, 16:53
Reviewer Update
Hello Rezona,

Trust all is well.
How long would your investigation take? The fact is that ABSA is taking the money every month and cannot account for it is shocking to me.

Thanks,
Mr P Pillay
Absa
Absa's reply01 Feb 2022, 10:03
Official
Dear Poobalan Pillay Thank you for your posting.

Please refer to the email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care
PP
Poobalan P's update01 Feb 2022, 11:34
Reviewer Update
Dear Rezona, I think your collections department did not understand the query and I am hoping you can help them. If you look at below, they are correct about the R3761.32 and R10738.68. My query has always been on the Linked Insurance amount of R1412.85 What is that for? I tried calling you but your line just rings. Thank You, Mr P Pillay
Absa
Absa's reply01 Feb 2022, 13:34
Official
 Dear Poobalan Pillay Thank you for your posting.

We will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care 
PP
Poobalan P's update02 Feb 2022, 11:15
Reviewer Update
Thank You Rezona.

I would like your investigation in writing for further legal advice as it is obvious that ABSA is charging me twice for insurance.

Thanks,
Mr P Pillay
Absa
Absa's reply02 Feb 2022, 18:06
Official
Dear Poobalan Pillay Thank you for your posting.

We will provide you with written feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
PP
Poobalan P's update10 Feb 2022, 10:25
Reviewer Update
ABSA is still investigating where the R1412,85 is going to. Fact is we are paying this every month over and above paying for the HOC in April.
Hoping for a speedy resolution and not creative accounting.
Absa
Absa's reply10 Feb 2022, 12:58
Official
Dear Poobalan Pillay Thank you for your posting.

We will provide you with written feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care