kW
karen W
1 reviews | Active since Aug 2011
28 Aug 2023, 10:44
urgent refund of my retirement annuity paid into dormant account
Was having problems with email and electricity off for two days have been in contact with Nthabisent Sibande for my refund from my retirement annuity have sent multiple emails today could you please sort my refund out asap please it is needed urgently in order to pay a small medical bill please its urgent
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
28 Aug 2023, 11:27Dear Karen West
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Nthabiseng Sibande
Absa's reply28 Aug 2023, 11:27
Official
Dear Karen West
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Nthabiseng Sibande
kW
karen W's updateReviewer Update
28 Aug 2023, 11:30Hello I want this refund asap as I am awaiting it to pay off a small medical bill also this matter wil be reported to the banking ombudsman if not sorted for me asap.
kW
karen W's update28 Aug 2023, 11:30
Reviewer Update
Hello I want this refund asap as I am awaiting it to pay off a small medical bill also this matter wil be reported to the banking ombudsman if not sorted for me asap.
kW
karen W's updateReviewer Update
28 Aug 2023, 11:41Nthabiseng Sibande has been trying to contact me since the 22nd of August asking me for my banking details so she must have the funds ready to transfer to me - so Basani Hlungwane I would appreciate the funds transfered asap as I have been in contact with Momentum who informed me that the funds have been deposited into this dormant account all the time as I have been very sick after covid I have had no opportunity to try and sort this out until now so I would appreciate it if you could sort this out as soon as possible
kW
karen W's update28 Aug 2023, 11:41
Reviewer Update
Nthabiseng Sibande has been trying to contact me since the 22nd of August asking me for my banking details so she must have the funds ready to transfer to me - so Basani Hlungwane I would appreciate the funds transfered asap as I have been in contact with Momentum who informed me that the funds have been deposited into this dormant account all the time as I have been very sick after covid I have had no opportunity to try and sort this out until now so I would appreciate it if you could sort this out as soon as possible
kW
karen W's updateReviewer Update
28 Aug 2023, 11:44complaint is with banking ombudsman ref Id DON5Q26E
kW
karen W's update28 Aug 2023, 11:44
Reviewer Update
complaint is with banking ombudsman ref Id DON5Q26E
kW
karen W's updateReviewer Update
28 Aug 2023, 12:07I cannot view private messages on hello peter for some reason please email it to me ***
kW
karen W's update28 Aug 2023, 12:07
Reviewer Update
I cannot view private messages on hello peter for some reason please email it to me ***
Absa's replyOfficial
28 Aug 2023, 13:23Dear Karen
Will do
Will do
Absa's reply28 Aug 2023, 13:23
Official
Dear Karen
Will do
Will do
kW
karen W's updateReviewer Update
30 Aug 2023, 15:02Hi please update me when this is going to be finalised please urgent
kW
karen W's update30 Aug 2023, 15:02
Reviewer Update
Hi please update me when this is going to be finalised please urgent
Absa's replyOfficial
30 Aug 2023, 15:47Dear Karen
We will come back to you.
We will come back to you.
Absa's reply30 Aug 2023, 15:47
Official
Dear Karen
We will come back to you.
We will come back to you.