FD
Faeeda D

1 reviews | Active since Mar 2013

05 Dec 2016, 08:39

URGENT!! MISSING IMMEDIATE PAYMENT OF R4565- Account ***

<p>Good Day,</p> <p> </p> <p>This is an extremely urgent matter. I made an Immediate Payment from my ABSA account on Saturday morning at 00:49 (03.12.2016) to my Nedbank account. The money is still not in my Nedbank Account today, 05 December. This was all my money I had and having to spend all weekend without any money. I called the call centre on Saturday morning at 9am. The consultant told me that the payment was successful on Absa’s side. I then explained that she needs to escalate it because I need my money. She then tells me that I need to send an email to ********** I asked her when I will receive my money and get told that it will take 3 business days just to investigate and that I have to wait from there.</p> <p> </p> <p>I then went to the Tokai Branch where they did what they could to assist me and said that I should send a mail to this email. I asked them to reverse the payment so that I could withdraw it instead and gave them proof that the money did not reach my Nedbank account but was told that this cannot be done.</p> <p> </p> <p>Please locate my payment as a matter of urgency, I have things to pay and have absolutely NO ACCESS to my money. Apart from being charged bank fees of over R2500 since I joined Absa in April 2016, my money is now being misplaced.</p> <p> </p> <p>THIS MUST BE RESOLVED URGENTLY!!!!!</p> <p> </p>

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Replies (2)
Absa
Absa's reply05 Dec 2016, 13:51
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

FD
Faeeda D's update06 Dec 2016, 14:26
Reviewer Update

Still no solution and funds still missing, really ABSA< this is pathetic service.