urgent matter!!!!

Dear ABSA I am writing to formally address a serious incident that occurred at ABSA Germiston,Primrose on the 1st of October 2024 2pm on the dot. I was subjected to harassment by the branch manager, Ms Coetzee, which was both unprofessional and discriminatory based on my appearance.During my visit, I felt uncomfortable and unsafe due to specific behaviors or comments made by the manager. This culminated in an unfounded accusation that the funds in my account were *****ulent, leading to my wrongful arrest. This experience has not only caused me emotional distress but has also damaged my reputation and trust in your institution.She has put my account on hold and therfore I can't transact.I went to the bank to change my account from savings to a cheque account and they apprehended me because of the amounts going in and out of my account.I urge you to investigate this matter thoroughly. ************** in any form is unacceptable, and the actions of your branch manager reflect poorly on the values of ABSA. I would appreciate a prompt response regarding the measures that will be taken to address this incident and prevent similar occurrences in the future.Thank you for your attention to this serious matter. I look forward to your response.Sincerely, Sipho Mchunu ***