Urgent: Incomplete ATM Withdrawal – Request for Immediate Refunduest for Immediate Refund

Dear [Nedbank/ABSA Customer Support], I am writing to report an issue regarding an ATM withdrawal that occurred on Sunday, 21st September at 13:47. I withdrew R5000 from an ABSA ATM using my Nedbank card. Although the transaction was processed and I received a receipt confirming the full withdrawal amount, the ATM only dispensed R2300. The remaining R2700 was retracted back into the machine. My card was returned, but I was unable to retrieve the full amount. I immediately contacted Nedbank, and a query was opened. However, I have not yet received any feedback or a refund. This delay is causing significant hardship, as I currently do not have transport money and am unable to get to work. I kindly request that this matter be treated with urgency and that the R2700 be refunded as soon as possible. Please let me know if any further information is required to expedite the resolution.

Kind regards, Jim Maimela